The talent pool of working-age people is shrinking but that’s not necessarily a bad thing.

Greater longevity and better health are allowing us to stay in the workforce longer but when was the last time you had a senior worker making your coffee, serving you at a department store or sitting next to you at the office? Although the fastest growing age group in Australia are the over 65s, in most workplaces, older workers are not a common occurrence. A study by the Australian Human Rights Commission revealed that four in 10 companies surveyed avoid employing older workers and ABS data confirms that the average Australian worker is still decades from retirement age.

But perhaps the impending silver tsunami that will soon take over the workplace – in the next decade a third of workers will be 55 – will be the catalyst to push organisations past their reluctance to consider senior applicants.

Companies have been slow to respond to the challenges presented by an ageing workforce. Surveys by the Society of Human Resources Management (SHRM) indicate that the majority of companies haven’t made plans to recruit or retain veteran employees. Human resources departments are grappling with strategies to compete in the war for talent and address workforce issues such as a diminishing talent pool, conflicts of the intergenerational workers and the knowledge base that will disappear when the Baby Boomers retire. Addressing these challenges strategically will be critical for business success in the coming years.

Key challenges posed by a maturing workforce include:

Brain drain: Invaluable knowledge will walk out of the door as older workers retire. While millennials are close to making up half of the workforce and their role in decision-making is ever increasing, they do not yet have the deep wisdom of older workers who have decades of life and work experience to inform their decisions.  “Companies are going to face urgencies in the very near future if they don’t start looking beyond millennials,” says Mark Schmit, vice president of research at SHRM.

War for talent: a smaller pool of working age employees will intensify competition for talent and create skills shortages. As an increasing proportion of the population ages there will be a growing need for health care professionals. Health Workforce Australia (HWA) estimates that there will be a shortage of over 100,000 nurses by 2025. And it’s not just the health industry that will suffer. Many of the jobs that are hardest to fill require extensive experience, like general management positions for example, and those can be adequately filled by a young workforce.

Intergenerational integration: Millennials, Generation X and Baby Boomers. There are employers today catering for an employee population varying from 18 to 80 years of age and the different experiences and outlooks can give rise interpersonal conflicts at work. Many organisations are struggling to successfully integrate age groups as much as 50 years apart. To do so requires a shift in the workplace culture that will harness knowledge and experience across the generational divide.

The good news is that there is a huge cohort of individuals that are approaching retirement but want or need to continue in the workforce. ABS numbers show that over 20 percent of people aged over 45 say that they either will never retire or they don’t know when they will and 23 percent only plan to retire when they are 70 or older. And the talent gap creates new opportunities for workers near retirement age to extend their careers.

Case study

Roger Locy, is cresting 70 this year and has worked in nuclear power since 1966. He says the main difference between entry-level and senior nuclear operators such as himself is one knows how and the other knows why—an important distinction when a complex crisis like Fukushima arises. In other words, it’s imperative the industry has veterans like Locy around to call on in case of emergency. This significant segment of the energy sector is expected to be hit especially hard over the next few years as the Nuclear Energy Institute in the US estimates nearly 40 percent of its workforce will be eligible for retirement by 2018, creating an immediate need for roughly 20,000 skilled labourers.
Just a few months after Locy retired in 2006, a plant came calling. Locy returned as a contractor, which afforded him a flexible three-day schedule and the mental freedom to leave his work at work. “We have new guys who are smart, but they just don’t have the experience,” Locy says. “Having someone around they can ask questions is a big benefit.”

Even when companies have the foresight to recognise the crisis that the looming loss of experience is likely to create over the next decade, there is still another obstacle to be overtaken: ageism. The study of the Australian Human Rights Commission, revealed that age discrimination and unfair stereotyping are the main barriers for older Australians trying to find work. Employers still see age as a wild card, pitting wisdom against agility, longevity against loyalty, and intellectual against emotional IQ. But there are signs some organisations are figuring out ways to accentuate the talents of senior workers.

McDonand’s in the UK employs over 110,000 people ranging from 16-year-olds in their first jobs to those in their 80s and 90s working a couple of shifts a week. In a recent employee survey McDonalds found that half of the employees worked next to a colleague aged 60 or older. According to Claire Hall, chief people officer at McDonald’s UK, the survey also discovered that restaurants with a “diverse age range of people working a shift together, employees are up to 10% happier in their jobs and have a more positive outlook towards McDonald’s role in their developmental and career growth needs, as well as their overall wellbeing.”

In Australia, hardware giant, Bunnings, has recruited approximately 2000 “team members” aged over 55 in the past five years, positioning the business as one of the biggest employers of older workers in the country. Bunnings is tapping on the “large number of highly skilled tradespeople who were unable to continue in physically demanding jobs” but that could bring their expertise to back to the market and offering “a lifetime of experience to shoppers”. John Gillam, Bunning’s managing director said that "[older workers] have patience and a depth of knowledge, and they love teaching the younger workers. The older workers generally command more respect."

So, how can companies address the challenges of an older workforce?

  • Build a bridge between generations: all employees want to do well and contribute the greater good of the organisation. In a multigenerational workforce conflict is real but normally steams from unchecked bias and ill-informed perspectives. By improving collaboration and communication you can help clear perceptions and mitigate conflicts between the multigenerational groups. You can do this by creating opportunities for employees of different ages to work together in certain projects, listening to employees via formal surveys and informal chats, training managers on how to adjust their leadership and communication styles to their target audience.
  • Recognise the experience of older workers: Everyone wants their expertise to be recognised and with older workers it’s even more important, because they typically have the experience of a lifetime and ignoring it can be demeaning.
  • Plan and train for the future: identify the skills that will be most needed in your organisation and create new roles and career pathways for mature workers to fill these roles. Provide support and training for older employees to transition into new positions.
  • Ensure non-discriminatory recruitment practices: Having policies that encourage diversity and inclusion in the workforce will help attract mature workers. Review your recruitment processes to ensure that jobs, promotion and training opportunities are available and accessible to all, including older people.


Each generation offers its unique perspectives to the workplace but the experience, knowledge and the emotional intelligence that comes with age adds a layer of wisdom and a depth of skill that can only be gained over time. Organisations that can combine the accrued expertise of mature workers with the dynamism of younger employees will create a more harmonious workplace and tap into a rich pool of intellectual property, skills and talent that will ensure future productivity.

For more insights on how to motivate and reward employees of all generations, check the recording of our recent webinar: The future of employee motivation and retention

Speak to our experts

About the contributor

Chris Mayler is a Senior Client Director for Korn Ferry Advisory, Australia. For the last 15 years, Chris helped organisations maximise the potential of their workforce to drive business performance.

Related Articles

Leave a Comment

Your email address will not be published.